30M Limited trading as Fuzzfix.com, a company registered in England and Wales under company number 9386561 whose registered address is at First Floor, Dorna House, Guildford Road, West End, Surrey, GU24 9PW, hereinafter referred to as ‘Fuzzfix’ or ‘We’ have created this privacy statement (‘Statement’) in order to demonstrate our firm commitment to the privacy of the details that You provide to us when using www.Fuzzfix.com(the ‘Site’) and the Fuzzfix Services. Unless otherwise indicated, all definitions used in the Fuzzfix Member Licence shall apply to this Statement. In this Statement, references to ‘You’ and ‘Your’ are references to the Fuzzfix Member. When You use the Site and the Fuzzfix Services, You are consenting to the practices set forth in this Statement.
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YOUR ACCEPTANCE OF THE STATEMENT
This Statement governs Your use of the Fuzzfix Services, including any dispute concerning privacy. By using the Fuzzfix Services, You accept this Statement in full. You should read the Statement carefully and ensure that You understand its effect before proceeding to use the Site and the Fuzzfix Services. We reserve the right to modify this Statement at any time without notice by posting the changes on this page. Your continued use of any portion of the Site following the posting of the updated Statement will constitute Your acceptance of the changes.
|2.||WHAT INFORMATION IS COLLECTED & HOW?|
The Site asks You to provide various types of Personal Data to enhance the quality of the Fuzzfix Services We can provide to You and the more accurate the information You provide, the better We are able to respond to Your requirements! As part of the process of using the Site and the Fuzzfix Services, We may collect the following types of Personal Data about You (as applicable):
|2.2||Other de-personalised data which does not record Personal Data as such, rather information such as the date of Your visit to the Site, the path taken, the browser used, the IP address etc is used primarily to aid the technical administration of the Site, to better understand how the Site is functioning for Fuzzfix Members and to draw conclusions upon demographic information.|
|3.||HOW IS THE INFORMATION USED?|
|3.1||You hereby expressly consent to Your Personal Data being passed on to third party companies or service providers for the sole purpose of fulfilling the Fuzzfix Services only (including making improvements to the Fuzzfix Services) and not for the purposes of those third parties making marketing communications to You, unless You have expressly consented to this being undertaken by a third party (“Fuzzfix Partners”). Fuzzfix Partners include our Fuzzfix Retailers who provide the Prizes so although You are under no obligation to provide such Personal Data to us, however, if You choose not to, some of the Fuzzfix Services may not be available to You.|
|3.2||You acknowledge that Your Personal Data may be used by Fuzzfix to contact a Fuzzfix Member by post, phone or by electronic mail when necessary in connection with Your use of the Site and the Fuzzfix Services including Your Fuzzfix Membership.|
|3.3||From time to time, Fuzzfix may contact You by electronic mail (or by telephone) by way of sending You various confirmations, notifications, feedback requests or any other newsletter or information or offers regarding upcoming Fuzzfix promotions, services or customer surveys. If You change Your mind, You can opt out of receiving some but not all of this as some are required as a necessary part of delivering the Fuzzfix Program and for operating the Fuzzfix Membership in order to continue to receive access to the Fuzzfix Services. You cannot opt out of receiving the Fuzzfix Membership Verification Email, the Fuzzfix Membership Email or the Winner Alert.|
|3.4||You can opt out of receiving direct marketing communications from Fuzzfix as described below.|
|3.5||Your Personal Data is used solely by Fuzzfix (and Fuzzfix Partners to the extent necessary to fulfil the Fuzzfix obligations to You and the Fuzzfix Retailer obligations to You where applicable) for the sole purpose of enabling Fuzzfix to act as a service provider to You and is not shared with any person or company without Your express consent.|
|3.6||Any Personal Data that is held with Fuzzfix shall be retained in accordance with GDPR 2018 and related Data Protection Legislation and/ or our retention and destruction policy culminating in its permanent deletion.|
|3.7||If Personal Data has been passed to third parties with Your consent, You may need to contact them separately if You change Your mind in relation to their use of Your Personal Data. We will support this process where ever possible.|
|OPTING OUT: If You do not wish to be contacted by Fuzzfix in respect of future marketing communications, We will give You the opportunity to unsubscribe to the receipt of such communications in every electronic mail communication that We send to You. Alternatively and additionally, You can contact Fuzzfix by sending an email to this email address with “UNSUBSCRIBE REQUEST” in the subject line or send Your request by post to Fuzzfix at the contact address below. Contact firstname.lastname@example.org|
|4.||WHO HAS ACCESS TO YOUR PERSONAL DATA?|
|4.1||To minimise the risk of unauthorised access to Your Personal Data, We use some of Your Personal Data to authenticate You when using the Site and the Fuzzfix Services.|
|4.2||For our daily operations, We may use the Fuzzfix Services of third parties to provide some of our business and operational functions. Consequently, some of the Fuzzfix Services are provided by Fuzzfix Partners and We need to disclose Your information to them to provide You with the Fuzzfix Services.|
Disclosure of Your Personal Data in Compliance with Laws
You should be aware that We may release Your Personal Data when We believe it is necessary to comply with laws or regulations, to assist law enforcement, to enforce the terms under which You transact or communicate with or via Fuzzfix, or to protect the rights, property or safety of Fuzzfix, Fuzzfix Members or third parties.
Transfer of Your Personal Data outside of the EEA
From time to time, We may transfer Your Personal Data to a related company, agent or contractor in order to improve our Fuzzfix Services or to assist our security, credit risk or fraud protection activities. Such companies may be located outside of the EEA and You consent to the transfer of Your Personal Data to such companies for the purposes set out here in accordance with this Statement and as permitted by the Data Protection Legislation from time to time. In this case we have a contract with that company that ensures GDPR compliance using model clauses proposed by the ICO.
Transfer of Personal Data in the Event of the Sale of Fuzzfix.com or its Assets
In the event that Fuzzfix.com is sold or transfers some of its assets to another party, Your Personal Data could be one of the transferred assets. If Your Personal Data is transferred, its use will remain subject to this Statement. Your Personal Data will be passed on to a successor in interest in the event of a liquidation or administration of Fuzzfix. In this case we have a contract with that company that ensures GDPR compliance.
Other Sites and their Privacy Policies and Cookie Policies
The Site may contain links to other websites. Fuzzfix is not responsible for the privacy practices or the content of such websites or for the privacy policies, cookie policies and practices of other third parties, so You should be careful to read and understand those website policies independently.
|5.||HOW DO WE PROTECT YOUR PERSONAL DATA & FOR HOW LONG?|
|5.1||The privacy and protection of Your Personal Data is important to us. In addition, any Fuzzfix Member statistics that We may provide to prospective Fuzzfix Partners regarding Your usage of the Fuzzfix Services are provided in the aggregate only and do not include any individually identifiable data.|
|5.2||You acknowledge that email messages sent over the internet are not encrypted and are not secure. Despite efforts to protect Your Personal Data, We cannot ensure or warrant the security of any Personal Data You transmit to us, via, to, or from our Site. You accept that Fuzzfix cannot be held liable for any breaches of confidentiality that may occur as a result of the use of email. If there is any sensitive or confidential Personal Data which You do not wish to communicate by email, please contact Fuzzfix by telephone or post to arrange an alternative method of communication. You transmit all such Personal Data at Your own risk.|
|5.3||How long We keep Your Personal Data collected through our Site depends on the context in which You provide it and the purpose for which We use it. We will only retain it for as long as is necessary for such purposes. We may send You direct marketing communications for as long as You do not unsubscribe from receiving the same from Fuzzfix. In the event that You choose to close Your Fuzzfix Member Account, all Your Personal Data will be deleted from the Site.|
|5.4||Telephone calls: If You call any of the service telephone numbers quoted on this Site, We may record Your call. These recordings are used for training and quality control to ensure that We continuously monitor and improve our service standards.|
COMPLAINTS OR QUERIES
Fuzzfix tries to meet the highest standards when collecting and using Personal Data. For this reason, We take any complaints We receive about this very seriously. We encourage You to bring it to our attention if You think that our collection or use of Personal Data is unfair, misleading or inappropriate. We would also welcome any suggestions for improving our procedures. This Statement does not provide exhaustive detail of all aspects of Fuzzfix’s collection and use of Personal Data. However, We are happy to provide any additional information or explanation needed. Any requests for this should be sent to the address below. If You are not happy with the way in which Your Personal Data is being handled by Fuzzfix, You can complain to the Information Commissioner whose details can be found at: http://www.ico.org.uk/
ACCESS TO YOUR PERSONAL DATA
Fuzzfix tries to be as open as it can be in terms of giving people access to their Personal Data. Individuals can find out if We hold any Personal Data by making a ‘subject access request’ under the GDPR 2018. If We do hold Personal Data about You, We will let You have a copy of that Personal Data. You have the right to know what personal information we are using and can ask for any errors to be corrected. You also have the right to request a copy of your personal information or for it to be deleted. (If relevant) You can also opt out of 1to1 profiling and automated decision making. To make a request to Fuzzfix for any Personal Data that We may hold, You need to put the request in writing addressing it to the address provided below.
THIRD PARTY ADVERTISING
If advertisements appear on the Site, they may be provided by third parties who will be helping to manage them for us. Some of these companies (like the ad networks) are members of the industry group, the Network Advertising Initiative, which offers a single location to opt out of their cookies. For more information, we encourage you to visit the Network Advertising Initiative’s consumer Web site at optout.networkadvertising.org.
HOW TO CONTACT US
Requests for information about our Statement or a ‘subject access request’ can be emailed to this email address or by writing to:
30M Limited trading as Fuzzfix.com (Internal Compliance Department)
1st Floor Dorna House, 52 Guildford Road
CHANGES TO THIS STATEMENT
We keep our Statement under regular review. This Statement was last updated on 21st May 2018.